After Sales Service, Refunds, Exchanges
Go to your customer area
1. Access your order history
2. Select the order containing the product to be returned
3. Select the product(s) you wish to return by ticking the box next to their name(s).
4. Add an explanation, so that we understand the reason for the return.
Once you have completed the form, click on "Product return", and the request will be sent to us. See « the withdrawal form » type.
We shall process your return requests within 48 hours of receiving the request.
Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.
Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).
You have 14 days to return from the day you receive the item. Under the Distance Selling Regulations you have a legal right of withdrawal of 14 days. This means that you have 14 days to return products purchased on the Internet.
Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.
Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).
You will only be responsible for the cost of returning and resending a replacement product.
Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.
Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).
We will refund you within 14 working days of the returned goods being expedited to stock. We will send you an email to inform you that your refund has been processed by cheque, bank transfer, credit card or PayPal (depending on the payment method you used to order your items).
Go to your customer space
1. View your order history
2. Select the order containing the product to be returned
3. Select the product(s) you wish to return by ticking the box next to their name(s).
4. Add an explanation, so that we understand the reason for the return.
Once you have completed the form, click on "Product return", and the request will be sent to us.
We shall process your return request within 48 hours of receiving it.
Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.
Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).
All items ordered can be exchanged within 14 days of receipt. The return package should be sent to EASYGLISS 1bis rue Edouard Belin 25000 Besançon - France
Go to your customer area
1. Access your order history
2. Select the order containing the product to be returned
3. Select the product(s) you wish to return by ticking the box next to their name(s).
4. Add an explanation, so that we understand the reason for the return.
Once you have completed the form, click on "Product return", and the request will be sent to us.
We shall process your return request within 48 hours of receiving it.
Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.
Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).
Once the return of one or more items is validated and compliant(see returns procedure), we will refund the amount of the products concerned using the payment method you previously used.
If you have paid for all or part of an item using your loyalty points the amount used will not be refunded but your points will be credited to your loyalty kitty.
Loyalty points earned from returned products will be automatically deducted from the same kitty.
Go to your customer space
1. Access your order history
2. Select the order containing the product to be returned
3. Select the product(s) you wish to return by ticking the box next to their name(s).
4. Add an explanation, so that we understand the reason for the return.
Once you have filled in the form, click on"return an item", and send us the request.
We shall process your return requests within 48 hours of receiving it.