We need a certain amount of personal information to process your orders: delivery address, billing address, e-mail, etc. Creating an account also means that you can fully benefit from all services offered by EASY-GLISS: package tracking, viewing past orders, invoices, etc. All account information is only used for the purpose of your customer relationship with EASY-GLISS. The information is never shared with third parties or re-sold. You can modify it at any time by managing your account online. It can also be removed from our database upon request by mail or e-mail.

Your login is easy to find: it is your e-mail address. If you forget your password, go to « My Account » and click on « Forgot your password ? ».For security reasons, we will not store your password in clear text. We will send a new password to your e-mail address.

You have 14 days to return from the time you receive them. We recommend that you contact us to help you make your new choice.

Go to your customer space

1. View your order history

2. Select the order containing the product to be returned

3. Select the product(s) you wish to return by ticking the box next to their name(s).

4. Add an explanation, so that we understand the reason for the return.

Once you have completed the form, click on "Product return", and the request will be sent to us.

We shall process your return requests within 48 hours of receiving the request.

NOTE : : Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.

The products presented at EASY-GLISS correspond to our availability. I am interested in a product but I can't find my size? Please contact us so that we can double-check with our suppliers.

Yes, all our products are under warranty, except for second-hand equipment.

The warranty only applies if a break is caused by a manufacturing defect (apparent or hidden) and if the customer uses the product in accordance with its intended purpose.

 Our new products are under warranty for 1 year. 

Use the search option or select the type of item you are looking for in the navigation bar, then filter your search on the left side of your screen.

If the problem persists,

3 possible explanations :

- The product you are looking for is currently out of stock.

- We don't sell the product you want

- The product name may be misspelled, incorrect or there may be a space problem.

At EASY-GLISS you can place your order quickly and easily.

To select the item you wish to purchase, simply choose a size and click on the "Add to cart" button associated with the chosen item. To remove an item from your selection, click on the button in the "Delete" column of your basket. To change the quantity of an item, click on + or - in the "Quantity" column. If you have a promotional code or a gift voucher you can insert them in the appropriate boxes. To continue your order, it is imperative to create a personal account in order to give us the information necessary for the good preparation and the forwarding of your parcel. You will then choose your payment method to validate your order.

If you choose

- DPD and Colissimo for mainland France : within 3 working days

- DPD Corsica : within 4 working days

- DPD Europe Zone 1 and 2(Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Great Britain, Italy): 4 to 5 working days

- DPD Europe Zone 3 and 4(Croatia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden, Greece, Finland, Bulgaria, Romania) : 5 to 6 working days

- Colissimo Switzerland : 6 to 7 working days

- Colissimo Europe (Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Austria, Denmark, Finland, Lithuania, Sweden, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia) : 4 to 5 working days

- Colissimo International ((Azerbaijan, Bosnia Herzegovina, Georgia, Moldova, Montenegro, Serbia, Albania, Algeria, Armenia, Belarus, Bulgaria, Croatia, Cyprus, Estonia, Latvia, Malta, Morocco, Romania, Tunisia, Ukraine) : 8 working days

- CHRONOPOST  France : 1 working day

The product is available upon receipt of payment if the item is in stock, otherwise within 2 working days.

You will receive an email to let you know that your order is ready and that you can collect it in the shop.

When will my package be shipped?

If you place your order before 12 midday:

The product is available in our warehouse stock: your parcel is given to the carrier the same afternoon.

The product is not available in our warehouse: in this case, an additional 24 hours is required to process your order.

If you place your order in the afternoon, the processing time will be extended by one day.

An order paid by cheque will be processed and shipped 1 day after the cheque has been cashed.

You can pay for your purchases by :

- Bank card

- Pay in 3 instalments without fees from 149€and up to 1000€

- Paypal

- Bank transfer

For more details: go to payment method.

Yes!

EASY-GLISS has the Banque Populaire as its banking partner, with the Cyberplus secure payment interface. When you enter your bank details, you are no longer on the EASY-EASYGLISS website but on the Banque Populaire interface, which means that we will not have access to your bank details under any circumstances. Online payment by credit card is made using the SSL ("Secure Socket Layer") security protocol, which ensures that your bank details are encrypted during transmission over the network. To identify this security a padlock icon is visible on your browser. In order to strengthen the security of Internet sales, a new standard for secure banking transactions is being deployed in France: 3D Secure. It aims to reduce the risk of fraud, thanks to a procedure for authenticating the cardholder with his or her bank. After registering your personal information, you may be directed to your bank's server, which will ask you for further identification to ensure that you are the cardholder.

The account details for your bank transfer will be provided once your order is confirmed and when option « bank transfer » is chosen.

For more details: go to payment method.

We send you an e-mail as soon as your package is shipped with a link to track the delivery of your package on the websites of La Poste or DPD or GLS

With your tracking number already filled in. (If not, it is available in your customer area)

- In-store pick-up : product is available upon receipt of payment if item is in stock, otherwise within 2 working days.

You will receive an email to let you know that your order is ready and that you can pick it up in the shop.

We send you an e-mail as soon as your package is shipped with a link to track the delivery of your package on the websites of La Poste or DPD or GLS

With your tracking number already filled in. (If not, it is available in your customer area)

- In-store pick-up : product is available upon receipt of payment if the item is in stock, otherwise within 2 working days.

You will receive an email to let you know that your order is ready and that you can pick it up in the shop.

You will need to request a refund or exchange.

By going to your customer area in « History and details of my orders»   you can exchange or return a product by clicking on the "Detail".

You selected the products concerned.

Then you must tell us the reason for the cancellation or change.

You can find all the information about delivery by clicking on the link : https://www.easy-gliss.com/en/shop/delivery-method-1.html

Packages are dispatched Monday to Friday.

You can find all the information on delivery costs and delivery times by clicking on the link : https://www.easy-gliss.com/en/shop/delivery-method-1.html

If you are at home during the usual delivery hours of La Poste, DPD or GLS, you can give us another delivery address, whether it is your workplace, a friend's or a neighbour's house. If you have chosen delivery by COLISSIMO, DPD, GLS and you prefer to be delivered to your home, if you are absent when the postman or deliveryman comes, a delivery notice will be left in your letterbox. This will tell you the time and day of the delivery and the post office where you can collect the parcel. You will need to go to the post office indicated with the delivery note left by the postman and some form of identification to collect it.As far as the carriers are concerned, they will leave you a notice indicating where you can collect your parcel, or they will contact you directly using the telephone information you have given us to agree on a new delivery day.

Go to your customer area 

1. Access your order history

2. Select the order containing the product to be returned

3. Select the product(s) you wish to return by ticking the box next to their name(s).

4. Add an explanation, so that we understand the reason for the return.

Once you have completed the form, click on "Product return", and the request will be sent to us. See « the withdrawal form » type.

We shall process your return requests within 48 hours of receiving the request.

Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.

Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).

You have 14 days to return from the day you receive the item. Under the Distance Selling Regulations you have a legal right of withdrawal of 14 days. This means that you have 14 days to return products purchased on the Internet.

Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.

Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).

You will only be responsible for the cost of returning and resending a replacement product.

Only items returned in new condition for new equipment or unused for used equipment and in their original packaging will be accepted.

Please note : The right of withdrawal does not apply to products that have been subjected to the assembly of bindings tailor-made to the customer's shoe size and involving a customisation of the product (Article 121-20-2).

If you have an EASY-GLISS promotional code, you can use it in the designated area in your shopping cart. Once you have entered the code, click on the « OK » button and the promotion will be applied directly.

First of all, remember to check the expiry date of your promotional code and its user conditions. Please also make sure that you do not enter any spaces in your code. Codes cannot be cumulated: if you have more than one code, only one of them can be used for your order. If your code works, a text will be displayed to indicate that your coupon has been taken into account.

In your shopping cart, under « promotional offers », enter your code and click on « ok ». A text is displayed to indicate that your coupon has been accepted. If you do not wish to use the promotional code, click on "Remove your promotional code". Your shopping cart is then automatically recalculated. Your promotional code can be used for a subsequent order, provided it is valid.

With each order placed at Easy-Gliss, you automatically earn loyalty points, which you can use whenever you want.

The sum of loyalty points can be used to pay for your order in full no minimum purchase is required for their use

They will be credited to your Easy-gliss account within 24 hours of payment of your order.

You can find your loyalty points account in your customer area. >click here<

1 point = 0.10€

Each product is earmarked with the number of points it earns you.

 Loyalty points are valid for one year from the date they are allocated to your customer account. 

In your customer space, under "My Personal Information" >click<

At the bottom of the page, tick the box if you do not wish to receive the newsletter.

The Easy-Gliss team is committed to safeguarding your privacy, and supports a general policy of openness about how we collect and use your personal information. (In accordance with Act n°°78-17 of 6 January 1978 modified, known as the « Data Protection Act».)

Our customer files are entirely confidential and belong exclusively to Easy-Gliss.

The Easy-Gliss customer files have been legally deposited under CNIL under the number 2099981.

By telephone on 09 81 37 48 13

By mail: contact@easy-gliss.fr // or by >clicking here<

In writing: EASYGLISS 1 Bis rue Edouard Belin 25000 BESANCON France